SHIPPING POLICY – SENVI

This Shipping Policy outlines the terms and conditions regarding order processing, shipping methods, delivery timelines, and responsibilities associated with orders placed through Senvi. By placing an order through our store, you acknowledge and agree to the terms described in this policy.

1. Order Processing

All orders placed through Senvi are processed within 1–3 business days after successful payment confirmation.

Processing includes order verification, product preparation, packaging, and dispatch to the shipping carrier.

Please note the following:

• Orders are processed only on business days (Monday – Friday)
• Orders placed on weekends or public holidays will be processed on the next business day
• During peak seasons, promotional periods, or high order volumes, processing times may be slightly extended

Customers will receive a confirmation email once the order has been successfully processed and prepared for shipment.

2. Shipping Locations

Senvi provides shipping services to multiple international destinations. However, shipping availability may vary depending on the customer's delivery location and local carrier coverage.

Certain remote areas or regions may have limited shipping options or extended delivery times.

If we are unable to ship to a particular destination after an order is placed, our support team will contact the customer to arrange an alternative solution or provide a refund if necessary

3. Estimated Delivery Times

Delivery times vary depending on the shipping destination, courier service, and customs processing procedures.

Typical estimated delivery timelines are as follows:

Domestic Deliveries:
3 – 7 business days

International Deliveries:
7 – 15 business days

These timeframes are estimates and should not be considered guaranteed delivery dates.

Delivery times may be affected by factors including but not limited to:

• Customs inspections or clearance procedures
• Local courier delays
• Weather conditions
• Public holidays
• International logistics disruptions

Senvi works with reliable shipping partners to ensure timely and secure delivery whenever possible.

4. Shipping Costs

Shipping costs are calculated automatically during the checkout process based on several factors including:

• Delivery destination
• Package weight and dimensions
• Selected shipping method
• Carrier rates

Customers will always be able to review the final shipping cost before completing their purchase.

Senvi may occasionally offer free shipping promotions or discounted shipping rates, which will be clearly communicated during checkout or promotional campaigns.

5. Customs, Duties, and Import Taxes

For international orders, shipments may be subject to customs duties, import taxes, or other government fees imposed by the destination country.

These charges are not included in the product price or shipping cost displayed on our website unless explicitly stated.

Customers are responsible for paying any applicable:

• Import duties
• Customs processing fees
• Local taxes

Senvi does not have control over these charges and cannot predict the exact amount that may be applied.

Customers are advised to contact their local customs authority for further information regarding import regulations and possible fees.

6. Order Tracking

Once an order has been shipped, customers will receive a shipping confirmation email containing a tracking number and tracking link.

This allows customers to monitor the shipment status in real time through the carrier’s tracking system.

Tracking information may take 24–48 hours to update after the shipment has been dispatched.

7. Delivery Issues and Address Accuracy

Customers are responsible for providing accurate and complete shipping information at the time of checkout.

Senvi cannot be held responsible for delivery issues caused by:

• Incorrect shipping addresses
• Missing apartment or building numbers
• Incorrect postal codes
• Failed delivery attempts by the courier

If an order is returned due to incorrect address information, the customer may be responsible for additional reshipping costs.

8. Lost, Stolen, or Delayed Packages

While Senvi works with reliable shipping partners, delays or issues may occasionally occur during transit.

Senvi is not responsible for delays caused by shipping carriers, customs processing, or circumstances beyond our control.

If a package appears to be lost or significantly delayed, customers are encouraged to contact our support team so we can assist in investigating the shipment with the carrier.

9. Contact Information

For any questions regarding shipping, delivery status, or order inquiries, please contact our support team:

Senvi Customer Support
Email: info@senvi.ae

We aim to respond to all customer inquiries within 24–48 business hours.